Products & Services
Brilliant Books
ECN     
Professional Speaking

People & Partners
Simera       
Clients & Markets
About the President

BDQ is Unique
Executive Dilemma
BDQ Unique

* Critical Path * Operating Principles * Change Anchors * Skills Transfer * Management Control * Perceptions * Handbook

Communications
Contact Us

Your staff are frustrated dealing with the same questions time and again.

Your customers or employees are tired of getting through to someone who's clearly de-motivated or getting contradicting answers on successive calls. They want the correct answer NOW or to talk to a capable specialist NOW.

You're chasing your tail, perpetually training new staff to cover excess attrition.

eZ-Answer IS the answer:
Cut call center costs to a fraction of their current level.	Give staff the time to deal with the strategic rather than the tactical.
Dramatically reduce staff turnover.	Vastly increase the employee morale.
Pass the difficult questions to experienced staff, and automate the rest.	Automatically escalate to an experienced operative AS SOON AS IT SEEMS NECESSARY.
Provide consistent, always correct, answers to your visitors.	Provide answers 24 hours a day, 365 days a year.
Create and maintain this service without involving IT.	Deliver a continually growing, LEARNING, knowledge base.
Show far more respect for your customer, taking them out of the infinite loop.	Be even more responsive to your audience.
Be sensitive to customer need, escalating when they're upset or buying.	Use the language of your customer (33 languages supported).
Why not try the live demonstration? eZ-Answer Live Demonstration	Typical Customer Attributes With too many call center staff busily answering customer questions about multiple products, eZ-Answer saves staff time. With over 1000 employees asking questions of Human Resources, eZ-Answer significantly improves the HR experience. With over 1000 customers calling into your response desk, eZ-Answer will vastly improve your corporate image, while drastically cutting support costs.

Knowing leads inexorably to improvement.
Tel UK: +44 (0)203 239 2307 ---- Tel USA: +1 (919) 647 9623 ---- Information Please